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Useful information for your audience members

You may have questions during your visit to AMUZ under these unusual circumstances. We will do our best to inform you as well as we can. Information regarding safety, hygiene and practical organisation can be found below. If you have any other questions about anything discussed, please don’t hesitate to contact us via emailing info@amuz.be or calling 03 292 36 80.

We aim to keep the information below up to date with the most recent safety measures in place.

SAFETY & HYGIENE

Do I have to wear a facemask?
Yes, we expect you to arrive with a facemask. Please keep your facemask on throughout the duration of your visit. We are relying on your sense of responsibility. Anyone who refuses to wear a facemask may be denied access.

Are there places to sanitise hands?
We provide hand sanitisers at the entrance of the building where you will be asked to sanitise your hands.

Can I use the cloakroom?
For the time being, the cloakroom is out of use as we now follow an adapted circulation plan based on a one-way system. Please bring all your belongings, including coats, umbrellas, etc., into the concert hall with you. The lockers are also out of use.

Can I use the toilets?
We ask you to limit the use of the toilets as much as possible. If you still wish to use the facilities, it is best to do so before entering the hall.

Can I get a drink before or after the concert/performance?
The foyer remains closed for the time being. It is therefore not possible to have a drink before or after the concert/ performance.

Will the concert hall and seats be disinfected?
The concert hall is cleaned before and/or after each event. The same applies to the stage. The seats are disinfected, as well as the doors and door handles. The other public areas are cleaned daily.

Is there a supply of fresh air?
AMUZ has permanent ventilation with 100% fresh air in all public areas.

Can I still attend an event if I have a cold?
Please do not come to AMUZ if you or someone in your family feels unwell (coughing, cold, fever or anxiety). If you are present with symptoms of illness and our staff believe that you pose a risk to public health, we reserve the right to refuse you admission to the concert hall.

PRACTICAL ORGANISATION

How is public circulation organised?
We use an adapted circulation plan based on a one-way system. You enter via the public entrance, Kammenstraat 81, and leave the building via the church doors at the back of the hall after the event. To avoid crowding, a time slot will be indicated on your ticket or communicated to you by the organiser (if it is an event without tickets). We only allow those who have booked in advance to enter. You may enter the building from the time indicated by your time slot. Signs will indicate where you can wait at a safe distance from other audience members before entering the concert hall.

Why use time slots?
Depending on when you make your reservation, you will be allocated a time slot within which we will be expecting your arrival at AMUZ. To avoid crowding, you cannot enter the building before the start of your allocated time slot. A member of staff at reception will check your ticket when you enter the building. If you do arrive earlier, please wait outside at a safe distance from other audience members and the public. We have no option but to use this system because there is not enough space inside to allow a large number of people to wait at a safe distance from one another.

Can I choose my own seat?
You cannot choose your own seat. An AMUZ employee or the organiser will assign you a seat. This way, we can ensure that distance between audience members is always guaranteed while sitting in the hall. We ask you to remain in your seat until the end of the event.

How many people can sit next to each other?
You can only sit next to people from your own family (i.e. those who live under the same roof) or next to your close contact. For all other contacts, a distance of 1.5m must be maintained. Therefore, we ask you to leave 2 seats between you and anyone who is not in your family bubble or your close contact. This applies even if you order tickets and attend the concert together.

According to the most recent safety measures of the Consultation Committee, you may only have one close contact at this point in time.

I am disabled, can I be assisted?
Disabled visitors are always welcome at our concerts. Unfortunately, we can only offer assistance from a safe distance. If you require more help, we advise you to attend the concert with a friend or family member. More information about the accessibility of our concert venue can be found here.

How is safety on the stage guaranteed?
Specific safety measures apply to musicians and performers. These measures are closely monitored on and around the stage. The artists perform at a safe distance from the audience and one another.

PURCHASING TICKETS

This information only applies if AMUZ is selling the tickets for the event you are attending.

How can I reserve tickets?
We recommend that you reserve tickets via an online form. If you do not have access to the internet or have trouble making your reservation, you are welcome to book over the phone: 03 292 36 80 on weekdays between 9am and 5pm.

Can I buy more than one ticket for a concert?
You can only buy tickets for members of your household (i.e. living under the same roof) in one order.

What if I want to attend the concert with someone who is not part of my family but is my close contact?
In this case, please place a separate order in the name of your friend and provide contact details (email address and phone number) of this person. In the hall (and whilst waiting) you can sit next to each other (max. 2 people sitting together).

What if I want to attend the concert with someone who is neither part of my family nor my close contact?
In this case, please place a separate order in the name of your friend and provide contact details (email address and phone number) of this person. Unfortunately, you will not be able to sit together in the concert hall (or whilst waiting) as 1.5m distance must be maintained. Therefore, we ask you to leave 2 seats between each other, even if you ordered tickets and attend the concert together.

According to the most recent safety measures of the Consultation Committee, you may only have one close contact at this point in time.

Why am I not allowed to order tickets for other people in my own name?
If a person who feels unwell or tests positive has attended a concert at AMUZ, we must provide the names and contact details (phone, email) of all those present at the concert as part of a contact enquiry. Therefore, we must be able to present contact details of at least one person per household. For this reason, you can only buy tickets for one household per order (i.e. living under the same roof).

How do I pay?
After we have received your reservation, we will process it in our ticket system. If you can pay by bank transfer, you will receive a confirmation email with the payment details. After you have made the payment, we will send you the tickets.

In order for us to send you the paid tickets in advance, we ask you to reserve and pay for your tickets no later than three working days before the concert (if you choose e-tickets). If you wish to receive tickets by post, we must receive payment at least five days prior to the concert.

Can I redeem points from my A-card when reserving my tickets?
It is not possible to redeem A-card points for the time being.

How long will my contact details be kept and what will they be used for?
Your personal details will only be used to provide information about the concert which you bought the tickets for or for contact research purposes. They will only be kept for 14 days after the concert unless you agree to be included in our customer database.

Can I still buy a ticket at the desk?
All tickets must be reserved in advance. It is not possible to buy another ticket at the box office before the concert. All tickets must be paid for in advance so that we can send them to you.

Is there a waiting list?
If you reserve a ticket for a concert that is sold out, we will put you on a waiting list and notify you if anything changes. If another customer cancels a ticket or if additional seats can be made available (e.g. due to a relaxation of security measures), we will inform you and you will be able to attend the concert.

What if I buy tickets for a concert which is later cancelled?
The organiser of the concert will contact you and propose an arrangement.

Can I go to the reception desk with questions about my ticket?
The reception desk is closed for the time being. Please ask questions about your ticket as far in advance as possible by calling (03 292 36 80) or emailing (tickets@amuz.be). When you arrive for the concert, a member of staff at the reception will be available to answer any questions you may have.