You may have questions during your visit to AMUZ under these unusual circumstances. We will do our best to inform you as well as we can. Information regarding safety, hygiene and practical organisation can be found below. If you have any other questions about anything discussed, please don’t hesitate to contact us via emailing info@amuz.be or calling +32 3 202 46 69.
Are there places to sanitise hands?
We provide hand sanitisers at the entrance of the building.
Is there a supply of fresh air?
AMUZ has permanent ventilation with 100% fresh air in all public areas.
Can I still attend an event if I have a cold?
Please do not come to AMUZ if you or someone in your family feels unwell (coughing, cold, fever or anxiety). If you are present with symptoms of illness and our staff believe that you pose a risk to public health, we reserve the right to refuse you admission to the concert hall.
This information only applies if AMUZ is selling the tickets for the event you are attending.
How can I reserve tickets?
We recommend that you reserve tickets via an online form. If you do not have access to the internet or have trouble making your reservation, you are welcome to book over the phone: 03 292 36 80 on weekdays between 9am and 5pm.
How do I pay?
After we have received your reservation, we will process it in our ticket system. If you can pay by bank transfer, you will receive a confirmation email with the payment details. After you have made the payment, we will send you the tickets.
In order for us to send you the paid tickets in advance, we ask you to reserve and pay for your tickets no later than three working days before the concert (if you choose e-tickets). If you wish to receive tickets by post, we must receive payment at least five days prior to the concert.
Can I redeem points from my A-card when reserving my tickets?
It is not possible to redeem A-card points for the time being.
How long will my contact details be kept and what will they be used for?
Your personal details will only be used to provide information about the concert which you bought the tickets for or for contact research purposes. They will only be kept for 14 days after the concert unless you agree to be included in our customer database.
Can I still buy a ticket at the desk?
All tickets must be reserved in advance. It is not possible to buy another ticket at the box office before the concert. All tickets must be paid for in advance so that we can send them to you.
Is there a waiting list?
If you reserve a ticket for a concert that is sold out, we will put you on a waiting list and notify you if anything changes. If another customer cancels a ticket or if additional seats can be made available (e.g. due to a relaxation of security measures), we will inform you and you will be able to attend the concert.
What if I buy tickets for a concert which is later cancelled?
The organiser of the concert will contact you and propose an arrangement.
Can I go to the reception desk with questions about my ticket?
Please ask questions about your ticket as far in advance as possible by calling (03 292 36 80) or emailing (tickets@amuz.be). When you arrive for the concert, a member of staff at the reception will be available to answer any questions you may have.